ABOUT US

 

Product Warranty

 

Shanghai Winsun Electronics Co.,Ltd warrants that all of its products will be free from defects in materials and workmanship from the date of manufacture for a period of 2-5 years according to different products as the followings, unless otherwise stated in corresponding and most recent literature or electronic material, and unless operated in a manner prescribed in corresponding and most recent literature or electronic material.

LED spot MR16 dimmable             5 years

LED spot MR16 Non-dimmable         3 years

LED spot MR11                     3 years

LED spot GU10                     3 years

LED lamp AR111 G53                5 years

LED lamp AR111 GU10               3 years

LED down light                     3 years

LED bulb                          3 years

LED PAR                          3 years

LED bulb                          3 years

 

The warranty covers:

1. Base on 8 hours use per day, 7 days per week, under the conditions of normal use.

2. Without explosion, fire, fume, leakage and such safety problem listed in standard EN62471, EN55015, and EN61547.

3. Warrants that all lamps shall be free from no light or flick under the conditions of normal use for a period of the warranty years from the date of manufacture.

4. The maintenance of the output lumens shall not less than 70% of the beginning during the warranty period.

If a Product fails to operate during the warranty period as a result of defects in materials or workmanship, WINSUN will, at its option, replace it with the same or like Product at no charge or issue a credit to the purchaser which may be used for a future WINSUN product purchase. However, if product is tested and found to be working as designed, Buyer may be charged for replacement product cost as well as testing, evaluation and transportation costs.

To establish a claim under this Limited Warranty, WINSUN requires photographic and or video evidence of the non working product from buyer, and if necessary will also requires the return of the Product claimed to be defective to WINSUN. WINSUN will bear the costs of transportation of the Product. And the cost of labor for removing a Product, and for installing a repaired or replacement Product, shall be borne by Buyer.

Repaired or replaced parts and products shall be covered for the time period remaining under the original warranty.

 

Original Purchaser: This warranty is extended to the original purchaser only, with proof of purchase. However, in the event that valid warranty claims have been made to the original purchaser by its customers, WINSUN will honor those claims pursuant to the terms of its warranty as set forth herein.

 

Terms and Conditions: This Product warranty does not apply to failures caused by acts of God or as a result of any improper or incorrect use or installation of the lamp, or any abuse, misuse, abnormal use or stress, or violation of any applicable standard, code or instructions, including without limitation, under/over voltage/current conditions, excessive switching cycles or extreme ambient conditions outside of specified ratings. Nor shall WINSUN provide warranty coverage for any products for which it has not received payment in full.

This warranty does not apply to the incompatibility of any transformers and dimmers with the products without WINSUN’S recommendation.

This warranty does not apply to any possible failure which is concluded by buyer’s subjective inference.

 

Limitation of Liability: WINSUN in no way will be responsible at any time for labor cost, removal or installation costs, lost profits, indirect, incidental, special or consequential damages. The limited warranty expressly provided herein is the sole and exclusive warranty given by WINSUN with respect to the products. Any and all implied warranties, including warranty of merchantability and fitness for a particular purpose are expressly disclaimed to the extent permitted by law and, in any even, shall be limited to the warranty period specified above. Under no circumstances shall WINSUN’S entire liability for a defective product exceed the purchase price of that product. Provided under these terms and conditions do not assure uninterrupted operations of products; Seller shall not be liable for damages caused by any delays involving warranty service.

This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, this limitation may not apply to you.

 

To Make a Warranty Claim: Notify WINSUN by return invoice(s) and if possible a failure report in writing within thirty (30) days of the lamp’s failure.

 

Applicable Law and Venue:  This warranty and all matters connected with the performance thereof shall be construed, interpreted, applied and governed in all respects by the laws of Shanghai, China. Any action, suit or proceeding arising out of or relating to this Limited Warranty and/or to the purchase of Products covered by this Limited Warranty, shall be venued exclusively in Shanghai, China.

 

Other Warranties: No other terms,conditions or warranties with regard to the Product, expressed or implied, are authorized by WINSUN unless they are contained in writing and signed by a duly authorized officer of WINSUN.